This policy covers delivery and return arrangements for physical products purchased from Elite Career Centre Sdn Bhd (“ECC”), including printed books and merchandise, as well as the delivery of eligible digital products.
2.1 Physical shipping coverage and fulfilment
Physical delivery is available to Malaysia only, including Sabah and Sarawak. Shipping charges, where applicable, will be shown at checkout or communicated before payment. Dispatch is normally made within five (5) business days after a successful payment and order verification, excluding public holidays and exceptional disruptions.
Orders received outside business hours may be processed on the next business day.
Estimated transit times depend on the delivery address and courier network. Delivery estimates are indicative rather than guaranteed unless explicitly agreed. Customers must supply an accurate and reachable shipping address.
2.2 Tracking, delivery problems and lost parcels
Where the delivery service provides tracking, ECC will share or make the tracking details available to the customer. If a parcel is significantly delayed, missing or reported damaged, contact us with the order reference and relevant photos or courier information. ECC will investigate and coordinate an appropriate resolution with the courier, consistent with applicable customer rights.
2.3 Wrong, damaged or defective physical items
If an incorrect item arrives or an item is damaged or defective on arrival, contact ECC within 24 hours of delivery, or as otherwise required by applicable law. Include the order number, photographs of the item and packaging, and an explanation of the issue. Do not discard damaged packaging until ECC has advised whether it is needed for a courier claim.
Following verification, ECC will arrange an appropriate remedy, which may include a replacement, exchange, repair where suitable, or refund, as required by the circumstances and applicable law. Return-shipping arrangements for ECC’s fulfilment errors or defective goods will be communicated during the claim review.
2.4 Change-of-mind returns
For physical items delivered as described and in acceptable condition, change-of-mind returns are not accepted. Any return conditions must be disclosed before purchase and must not exclude non-waivable consumer protections.
2.5 Return procedure
Before returning any physical product, email info@elitecc.com.my and wait for written instructions, including the approved return address. Unauthorised returns to the corporate office may not be processed correctly. The physical product need to be return to the stated business address on the website. All return costs will be borne by the client.
2.6 Digital delivery
Recorded classes, webinars, e-books and other downloadable or online learning content are delivered electronically and are not shipped. Access is normally provided by email within 24 hours after successful payment or the stated release date. If an access email is missing, please check spam/junk folders and contact ECC with your transaction reference.
2.7 Contact and legal rights
For shipping, damaged orders, digital access and returns, email info@elitecc.com.my or call 03-7886 4999. Nothing in this policy affects any mandatory rights available to consumers under applicable law.
Contact for policy enquiries
Elite Career Centre Sdn Bhd (Registration No. 201401039558 / 1115710-P)
Unit A-1-06, Tower A, Zenith Corporate Park, 1, Jalan SS 7/26, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia.
Email: info@elitecc.com.my | Telephone: 03-7886 4999