Avoid Saying “I Don’t Know” at Work: 3 Better Alternatives for Credibility

We’ve all been there—unsure of how to answer a question from our boss or team, and the temptation to say “I don’t know” is strong. Honesty is important, right? So, what’s wrong with admitting that?

Well, the problem with saying “I don’t know” is that it often leaves the wrong impression. It can make you seem unprepared, inexperienced, or even unprofessional. Worse still, it doesn’t help you move the conversation forward. Instead, consider these three more effective responses that keep you looking competent and resourceful, even when you don’t have the answer on hand.

“Let me find out for you.”

This is perhaps the best alternative. It’s honest without being dismissive and shows initiative. By saying this, you acknowledge that you may not have all the information, but you’re committed to finding it. Managers appreciate someone who’s willing to go the extra mile, and this response demonstrates that you’re a proactive, reliable team player.

“Here’s what I do know.”

When asked something outside your expertise, it’s important not to appear completely clueless. This phrase allows you to highlight your knowledge while being upfront about any gaps. For instance, you can explain the aspects you’re familiar with and how they relate to the question. This response shows that you have valuable insights and keeps you credible, even if you don’t have the complete answer.

“Hmmm, why don’t we ask …”

Redirecting to a colleague with the right expertise can be a smart move, as long as it’s done tactfully. Instead of saying, “I don’t know,” you’re acknowledging that someone else may have the best information. This not only keeps the conversation productive but also demonstrates your awareness of team dynamics and resourcefulness.

Each of these responses shifts the focus from what you don’t know to what you can contribute, making you appear confident and capable rather than uncertain. So, next time you’re stuck in a tough spot, leave “I don’t know” behind and try one of these approaches instead.