The one-day programme successfully equipped participants with essential skills to design, set, and implement KPIs that align with their organisation’s strategic direction for 2026. Through interactive activities, case studies, and practical exercises, participants gained a clear understanding of how effective KPIs support performance management and drive accountability at all levels of an organisation.

During the session, participants learned to design SMART and relevant KPIs, align them across organisational, departmental, and individual levels, and apply practical tools to track, monitor, and review performance. They also developed simple KPI dashboards and drafted action plans to support immediate application in their workplace.

By the end of the programme, participants were able to translate strategy into measurable indicators, draft effective KPIs for specific roles, and utilise templates and tools to enhance performance tracking. The training brought together managers, supervisors, HR and L&D professionals, project managers, business owners, and entrepreneurs who benefitted from practical, actionable guidance to strengthen their KPI-setting and performance management practices.