This intensive one-day programme equipped participants with the essential skills to manage employee performance more effectively and strategically. Through engaging discussions, practical exercises, and real workplace scenarios, participants learned how to align individual performance with organisational goals, conduct structured appraisals, and apply proven coaching and feedback techniques.

The training provided a clear understanding of the full performance management cycle—from planning and setting measurable goals, to monitoring progress, reviewing achievements, and addressing performance gaps. Participants also explored KPI alignment, documentation best practices, and methods to minimise bias during evaluations.

By the end of the session, managers, team leaders, and HR professionals were able to conduct meaningful appraisal conversations, identify underperformance, and implement development-focused actions that support continuous performance growth. This programme ultimately reinforced a culture of accountability, motivation, and high performance within their teams.

This course is ideal for HR practitioners, department heads, supervisors, and anyone responsible for evaluating and developing staff performance.