This one-day training programme provided new and emerging managers with the essential communication and negotiation skills needed to lead effectively in today’s dynamic workplace. Throughout the session, participants engaged in practical activities, roleplays, and real-world discussions that strengthened their ability to communicate with clarity, confidence, and purpose.

The programme introduced participants to various communication styles and equipped them with techniques to adapt their approach when interacting with different team members. They also learned active listening strategies, constructive feedback methods, and tools for managing challenging conversations professionally.

In the negotiation segment, participants explored foundational negotiation principles and practised structured, win-win negotiation methods that can be applied immediately in managerial decision-making and conflict resolution.

By the end of the training, participants were able to deliver clear messages, handle difficult discussions with composure, and negotiate confidently to achieve positive outcomes. This programme was particularly valuable for first-time managers, supervisors, team leaders, and professionals preparing to step into leadership roles.